FAQs

Frequently Asked Questions (FAQ)

General Questions

1. What is Habitable Solution?
   Habitable Solution is a digital solutions provider specializing in IT consultancy, web development, branding, and digital product sales. We also offer technical support and remote IT consulting.
2. Where are you located?
   Our Office in Dhaka, Bangladesh, with headquaters in Cambridge, UK, and we have data server in Michigan, USA.
3. How long have you been in business?
   We were founded in 2009 and have been serving clients globally for over a decade.

Shop-Related Questions

1. What types of products do you sell?
   We offer a wide range of products, including:
   • Software (Windows, Office, Antivirus, VPNs)
   • Gadgets and Electronics
   • Games and Subscriptions
   • WordPress Themes and Plugins
   • Gift Cards
2. How can I place an order?
   Simply visit our Shop page, browse the products, add items to your cart, and proceed to checkout.
3. What payment methods do you accept?
   We accept:
   • Credit/Debit Cards
   • PayPal
   • Mobile Payment Options
4. How long does delivery take?
   Digital products are delivered instantly via email. Physical products, where applicable, typically take 7-10 business days for delivery.

Service-Related Questions

1. What services do you provide?
   We offer services such as:
   • Web Development
   • Branding and Digital Marketing
   • IT Consultancy
   • Technical Support
   • Domain and Hosting Solutions
2. How can I request a service?
   Visit our Contact Us page, fill out the service request form, or email us directly at [email protected].
3. Do you provide after-sales support?
   Yes, we provide dedicated after-sales support for all our products and services.

Account & Orders

1. Do I need an account to shop?
   Yes, creating an account allows you to track your orders and access support more efficiently.
2. How can I track my order?
   Log in to your account, go to Order History, and check the status of your purchase.
3. What should I do if I face an issue with my order?
   Contact our support team at [email protected] or via the Contact Us page.

Technical Support

1. What type of technical support do you offer?
   We assist with software installation, troubleshooting, and general IT issues.
2. How can I contact technical support?
   You can reach out to our technical team via email at [email protected].

Refunds & Returns

1. What is your refund policy?
   Refunds are available for eligible products within 7 days of purchase. Please review our Refund Policy page for more details.
2. How can I request a refund?
   Email us at [email protected] with your order details and the reason for the refund request.

Affiliate Program

1. Do you have an affiliate program?
   No.

If you have additional questions, feel free to contact us via email at [email protected] or through the Contact Us page.